Privacy Policy — Dominion Maple Bank

Dominion Maple Bank ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and the choices you have. It applies to our branches, website, mobile app, and any other way you interact with us.

1. Information We Collect

We collect information you provide directly, information generated by your use of our products, and limited information from third parties as needed to verify your identity or assess an application.

Information you provide

Identity details: name, date of birth, address, Social Security number, government ID
Contact information: email, phone number, mailing address
Financial information: income, employment, assets, and liabilities provided on applications

Information generated by your use of our services

Account activity: transactions, balances, transfers, and payment history
Device and usage data: IP address, browser type, and app interaction data
Location data, only when you enable it for features like branch locator

2. How We Use Your Information

We use personal information to:

Open, service, and manage your accounts
Process transactions and detect or prevent fraud
Assess applications for loans, mortgages, or credit products
Meet legal and regulatory obligations, including anti-money laundering requirements
Improve our products and communicate with you about your accounts
Send you marketing communications, only where you've opted in

3. How We Share Information

We do not sell your personal information. We may share it only in these circumstances:

With service providers who help us operate our business, under confidentiality agreements
With credit bureaus and other financial institutions, as needed to process transactions or assess credit
With regulators and law enforcement, when required by law
With your consent, for any other purpose

4. How We Protect Your Information

We use encryption in transit and at rest, multi-factor authentication, employee access controls, and regular security testing to protect your information. No system is completely immune to risk, so we also encourage you to follow the safety practices outlined in our Security Center.

5. Your Rights and Choices

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of information we're not legally required to retain
Withdraw consent for marketing communications at any time

To exercise any of these rights, contact our Privacy Office using the details below. We'll respond within 30 days.

6. Cookies and Tracking

Our website uses cookies to keep you securely logged in, recustomer your preferences, and understand how the site is used so we can improve it. You can manage cookie preferences through your browser settings; disabling some cookies may limit certain website features.

7. Contact Our Privacy Office

Questions about this policy or your personal information can be directed to our Privacy Office at support@dominionmaplebank.example or by mail to Dominion Maple Bank, Privacy Office, 200 S 20th Street, Omaha, NE 68102.

This policy may be updated periodically. Material changes will be posted on this page with a new effective date.