Support
How can we help?
Search the Help Centre, browse FAQs, or reach a real person — including urgent help for lost cards and fraud.
Lost or Stolen Card
Freeze your card instantly in the app, or call us 24/7 to report it lost or stolen.
+1(402)627 0793Report Fraud
Notice a transaction you don't recognize? Report it right away, 24 hours a day.
+1(402)627 0793Help Centre
Browse by topic
Accounts & Cards
Opening, closing, and managing checking, savings, and card accounts.
View articles →Online & Mobile Banking
Login help, app troubleshooting, and setting up two-factor authentication.
View articles →Payments & Transfers
digital transfer limits, bill payments, and pre-authorized debits.
View articles →FAQs
Frequently asked questions
How do I reset my online banking password?
Select "Forgot password" on the login page and verify your identity using your email or phone on file. A reset link is sent within a few minutes.
How do I freeze my debit or credit card?
Open the mobile app, select the card, and tap "Freeze Card." It takes effect immediately and can be reversed just as quickly if you find it.
What's the daily limit for digital transfers?
Standard accounts have a $3,000 daily and $10,000 weekly digital transfer limit by default. Higher limits are available on request after identity verification.
How do I dispute a transaction?
Contact Support or use the "Dispute Transaction" option next to the transaction in your app. Most disputes are resolved within 10 business days.
How do I close an account?
Accounts can be closed at any branch or by contacting Support directly; online closure isn't available to protect against unauthorized requests.
Contact Us
Reach us however works for you
Phone Support
Available 24/7 for lost cards and fraud, 8am–8pm ET for general support.
+1(402)627 0793Typical response time is within one business day.
support@dominionmaplebank.exampleAccessibility
Banking that works for everyone.
Dominion Maple Bank is committed to accessible service across every branch, our website, and our app, in line with U.S. accessibility standards.
Read Our Accessibility Statement